Thank you for choosing Black Crow Transport. We understand that situations may arise where you may need to cancel an order or seek a refund for our services. Please read our refund policy carefully:

1. Cancellation Policy: Clients may cancel their orders by contacting our customer service team at least 24 hours before the scheduled delivery time. Cancellations made within this timeframe may be eligible for a refund, subject to the terms outlined below.
2. Refund Eligibility: Refunds will be considered under the following circumstances:

• Cancellations are made within the specified cancellation period.
• Failure to fulfill the agreed-upon service due to reasons attributable to Black Crow Transport.

3. Refund Process: To request a refund, clients must contact our customer service team. Provide the order details, and our team will guide you through the refund process. Refunds, if approved, will be processed using the original payment method.
4. Non-Refundable Circumstances: Refunds will not be provided under the following circumstances:

• Cancellations made outside the specified cancellation period.
• Failure to receive the shipment due to client unavailability or incorrect delivery information provided.